Booking Terms

Enquiries and date availability

Submitting an enquiry through the website, WhatsApp, email, telephone or social media does not reserve a date or confirm a booking.

A requested date remains available to other clients until Annerkant Venue has confirmed the booking in writing and all required booking steps have been completed.

Booking confirmation

A booking is confirmed only once Annerkant Venue has confirmed the booking in writing; the client has accepted the quotation; the client has accepted the Venue Booking Agreement; the required booking fee has cleared in the nominated bank account; and any other stated booking requirements have been completed.

No verbal discussion, provisional quotation, website enquiry or WhatsApp message reserves a date.

Booking fee

A booking fee equal to 50% of the agreed venue-hire amount is required to secure the confirmed event date.

The booking fee relates to reserving the selected date, removing the date from general availability, reasonable administration, planning and preparation, and event-specific commitments.

If the client cancels, Annerkant Venue may retain all or part of the booking fee as a reasonable cancellation charge, subject to the Consumer Protection Act and the circumstances of the cancellation.

The amount retained may take account of the period of notice provided, reasonable work already completed, administration already performed, reasonable expenses already incurred, supplier commitments, the nature and value of the booking, whether the date can reasonably be booked by another client, and applicable consumer-protection requirements.

Any amount paid in excess of the reasonable cancellation charge and other lawfully recoverable amounts will be refunded.

Remaining balance

The remaining balance must be paid by the date stated in the quotation or Venue Booking Agreement.

Additional agreed charges may include optional services, additional equipment, overtime, additional cleaning, damage or breakages, and approved changes to the booking.

Specific payment dates, deposits and additional charges are stated in the quotation or Venue Booking Agreement.

Cancellation by the client

Cancellations must be submitted in writing.

Annerkant Venue will assess the reasonable cancellation charge according to the amount of notice provided, work already completed, costs already incurred, supplier commitments, the nature of the event, the likelihood of replacing the booking, and applicable South African law.

A fixed refund amount cannot be promised before the circumstances have been assessed.

Postponement

A request to postpone is not automatically approved.

Approval depends on availability of the proposed replacement date, the amount of notice, costs already incurred, supplier commitments, current venue pricing, the type of event, and the signed agreement.

Where a postponement is approved, the replacement date must be confirmed in writing; existing payments may be transferred subject to written conditions; current prices may apply; reasonable additional costs may be payable; and the original date will no longer remain reserved.

Where no suitable replacement date can be agreed, the postponement may be treated as a cancellation.

Cancellation by Annerkant Venue

If Annerkant Venue cannot provide the agreed venue or services for a reason within its reasonable control, the parties will discuss an appropriate remedy, which may include an alternative date, an alternative arrangement, an appropriate refund, or another lawful remedy.

Circumstances beyond reasonable control

Events may be affected by circumstances outside the reasonable control of the parties, including severe weather, flooding, fire, natural disaster, government or municipal restrictions, civil disturbance, widespread infrastructure failure, serious electricity interruption, or unsafe venue conditions.

The parties will consider whether the event can safely and lawfully continue, be postponed, or be dealt with through another reasonable arrangement.

This clause does not remove rights or obligations that remain enforceable under applicable law.

Changes to the booking

Changes to guest numbers, event type, times, layout, venue areas, suppliers, catering, bar requirements, entertainment, equipment or electricity requirements must be requested in writing.

All changes remain subject to venue approval, availability, safety, capacity, legal requirements, additional costs, and written confirmation.

Consumer rights

Nothing in these Booking Terms removes a consumer right that cannot lawfully be waived, permits an unfair, unreasonable or unjust term, excludes liability that cannot legally be excluded, or excuses gross negligence.

Final agreement

These public Booking Terms are a general summary only.

Each confirmed booking remains governed by the accepted quotation, Venue Booking Agreement, event details, Venue Rules and applicable South African law.